Returns & Exchanges
At PinkCherry, we want you to love your fashion finds; if you are not completely satisfied, we offer 30-day returns on all unworn items with original tags attached. Please note that for hygiene reasons, intimates and final sale items are not eligible for return or exchange.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Place the unwanted items in their original packaging, ensuring all labels and tags remain intact to qualify for a full refund.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand over your package to any authorized courier drop-off point and keep your tracking receipt until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing